Lazada Tech Hub

Job Description Team and Role Introduction: IT Manager Job Overview: We are hiring IT Manager who is passionate to enhance the development of the strategic roadmap aligning with overall enterprise direction, and want to make a positive impact on the team. You will also play a vital role in leading and supporting the corporate IT functions of Lazada Vietnam. If you are excited to be part of a winning team, Lazada is a great place to grow your career.

Responsibilities:

• Manage the day to day operations, project activities and resources.

• Managing and reporting on the allocation of IT budget.

• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.

• Improve the operational systems and process flows to optimize the customer experience.

• Planning and maintaining IT solutions for accurate service efficiency and effectiveness.

• Develop, review and implement IT policies and systems that will support the business while ensure compliance with the local laws.

• Drive and manage project end to end delivery including requirement, design, testing and deployment.

• Work closely with project coordinators and engineers to ensure smooth running of projects through the life cycle.

• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverable.

• Ability to manage high level support of overall IT endpoints and communications hardware for the entire VN entities. Job Requirements Requirements/Qualifications(must have):

• Working experience in IT Projects and management.

• Professional experience in leading, implementing and supporting on variety of applications, system (Windows/MacOS) and networking technologies.

• Professional experience in servicing and supporting medium business networks and/or products.

• Strong knowledge of ITIL Service Management concepts and experience managing ITIL processes.

• Ability to work with stakeholders at all levels, from both IT and business, to investigate underlining issues of operational problems and seek effective

Requirements/Qualifications(good to have):

• Certification in ITILv4 and PMP is an advantage.
• Professional experience in supporting VC infrastructure during town hall and major events are preferred