Home Credit Vietnam

About the job *According to Decree No.13/2023/ND-CP on protecting personal data (“PDP”), Home Credit Vietnam would apply "Personal Data Processing Agreement" with all candidates to ensure compliance with the decree.

By submitting this application to Home Credit Vietnam Finance Company Limited through LinkedIn, you agree to allow Home Credit to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link https://career.homecredit.vn/vn/article/id/217.

Responsibilities

Oversee Telco & Contact Center System operations to meet SLAs and promptly address issues, prevent repeat problems and minimize system downtime. Plan, install, upgrade, and maintain Telecommunication & Call Center systems as necessary, prioritizing tasks based on their impact on system availability and performance. Provide regular performance reports and update system documentation. Participate in IT and company projects to analyze, test, and jointly deploy solutions as required, with a focus on ensuring that Telco & Call Center systems are fully functional and meet business needs. Provide technical support to users to improve business operations, with a focus on resolving issues as quickly as possible. Develop and establish technical and operational standards of the Call Center System, ensure that the topology/architecture of the Call Center complies with established standards, specifications, guidelines, and regulations, with a focus on ensuring that the system is both reliable and scalable. Ready to provide training to other relevant teams Research and apply automation tools/applications/processes to optimize system Works on other tasks related to Telco & Contact Center System on demands

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Minimum of 3 years of hands-on experience in installing and operating Genesys systems or 5 years with other Contact Center system such as Avaya or Cisco, etc. Experience with Contact Center technologies such as CTI, ACD, predictive dialer and call recording. Advanced VoIP networking experience and troubleshooting expertise Proficient in installation, troubleshooting, command line usage, and scripting on Windows and Linux platforms. Intermediate English communication skills, to effectively communicate with other IT teams, stakeholders, and vendors. Experience in using PL/SQL queries on Oracle databases Proficiency in utilizing REST APIs for integration

Benefits:

13th Salary Fixed and KPI Bonus Premium Health Care for personal 24/7 Accidental Insurance 100% Social Insurance Meal + Phone Allowance Yearly Medical Checkup 15 Annual Leaves Professional and Transparent Working Environment Apply Latest Financial Technology in the World