GeoComply (GeoTech Hub Vietnam)

What You Will Be Doing Provide comprehensive technical support to GeoComply employees worldwide Collaborate with system engineer team to maintain and upgrade the IT network infrastructure in the Vietnam office ​​Help support the local A/V systems in all Vietnam meeting rooms Collaborate with the IT support engineer team to continuously streamline the IT Support process by implementing automation and optimizing configuration Partner with HR to continue improving our employee onboarding/offboarding program Manage IT device lifecycle in our asset management system to ensure all information is updated timely Create and develop a knowledge base articles repository to help users self-serve Manage 3-5 software renewals and prepare IT credit card expense monthly reports timely About You 5 years of relevant experience in IT technical support Experience creating and implementing IT Support processes 3+ years of experience working in a cloud-first organization, including familiarity with Okta, Google Workspace, Slack, Jira, Confluence, 1Password, Zoom, and Oomnitza 3+ years of experience configuring and troubleshooting network devices (Mikrotik, Ubiquiti, Cisco, Aruba, Cambium, DrayTek) and services (DNS, DHCP, Subnets, Wi-Fi , VPN, Proxy) Excellent priory and time management skills to perform a variety of concurrent tasks with minimal direction Customer-focused attitude and excellent communication skills Speaking and Listening English fluently