Intel

Job Description Responsible in supporting customer reported Intel product quality and technical issues.

May require to interact with customer directly in certain circumstances.

Performing technical investigation on customer returns, conducting basic component and system testing, advocating customer concern to internal teams, working with Intel internal teams to determine root cause and corrective action to prevent reoccurrence of problem.

Compose technical report for issue closure.

Responsible for establishing support of new product and drive improvement of the customer support process for existing products.

Qualifications You should possess a bachelor or above in science or electrical and electronics engineering, or computer architecture.

Basic technical knowledge in microelectronics, computer organization and architecture.

Have 2 years plus of relevant working experience.

Strong communication skills in verbal / written and fluent in English speaking.

Able to work independently with minimum supervision.

Willing to work with people from various geographies and/or countries.

Willing to work in a diverse environment where interaction will involve customer and internal counterparts from Malaysia, PRC, TWN, Japan and other geos.

Inside this Business Group The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them. As the largest business unit at Intel, CCG is investing more heavily in the PC, ramping its capabilities even more aggressively, and designing the PC experience even more deliberately, including delivering a predictable cadence of leadership products. As a result, we are able to fuel innovation across Intel, providing an important source of IP and scale, as well as help the company deliver on its purpose of enriching the lives of every person on earth. Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.Your privacy matters to Intel and we comply with applicable data protection laws. We collect and maintain personal information for recruitment related activities and your data will not be used for any other purpose. We retain personal information for the periods and purposes set forth in Intel Privacy Notice. Retention periods can vary significantly based on the type of information and how it is used. We do not share your personal information with third parties. In order for Intel to communicate with you on your application results, by submitting your information and proceeding with this application, you agree and consent that we can collect your personal information. You will have the ability to opt-out by informing [email protected] or at any time selecting unsubscribe found at the bottom of our future marketing communications. You have rights to correct, update, request access to or deletion of your personal information as described in Intel Privacy Notice. In addition, if you wish to update or otherwise make changes to your resume, use Intel online application tool to resubmit a new resume. Working Model This role will require an on-site presence.* Job posting details (such as work model, location or time type) are subject to change...