Orange Logic

Essential Functions:

• Installing and configuring computer hardware and software for corporate workstations (Windows and Mac)

• Maintain accurate records and inventory of hardware assets

• Perform troubleshooting on computers and network using different diagnostic techniques

• Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure

• Responding in a timely manner to service issues and requests

• Monitoring and maintaining computer systems and networks

• Providing technical support across the company (this may be in person or over the phone)

• Provide needed information on IT products or services

• Provide feedback on processes and make recommendations on areas to improve

• Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems

• Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel

• Assist in testing new technology (Software Updates and new programs for compatibility and performance)

• Create, maintain, and update computer images according to organizational standards and security requirements

• Other miscellaneous duties as assigned

Profile Qualities:

• Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese

• A technical, systematic, and logical thought process

• Problem-solving skills

• An ability to stick to strict deadlines

• An ability to prioritize

• Detail oriented and organized

• Ability to multi-task and track multiple objectives, goals, and projects concurrently

Plusses:

Experience with the following systems and technologies:

• Google Workspace

• JumpCloud

• SnipeIT

• Windows operating systems

• Apple operating systems

• Microsoft Office Products