DXC Technology

About the job Role Summary:

As a Customer Support Engineer, you will be responsible for providing exceptional technical support to our customers. You will diagnose and resolve technical issues, maintain strong customer relationships, and collaborate with the IT team to ensure a smooth and efficient operation.

Job Responsibilities:

Responding to support phone calls, emails, and support tickets from customers. Onsite client support as required for the delivery of service. Build and maintain high quality customer relationships through consistently demonstrating a high level of professional service and demeanor. Walk clients through the problem-solving process. Maintains and protects confidentiality with regards to all aspects of client information Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements. Troubleshoots, diagnoses and applies logical solutions to installation problems. Follow-up and update client on ticket status. Act as the main liaison with IT team to facilitate the establishment and maintenance of office IT infrastructure. Performing regular checks and maintenance of meeting room technology. Providing smart hands for local network maintenance and troubleshooting.

Job Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field Good English communication (both verbal & written) over 3 years of field or engineering experience Experience working with customer technology and support requirements. Experience working with computer systems. Experience working with the company's hardware, software and equipment products. Experience working with various computer applications and ability to apply to situation. Good interpersonal skills to communicate and work with customers and team members. Analytical and problem-solving skills. Organizational and time management skills Good computer skills Ability to resolve hardware/software problems. Customer-oriented.